Privacy Policy

Last Updated: 1st January 2025 | Effective Date: 1st January 2025

This Privacy Policy is published in compliance with Section 43A of the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. About Us

QuickTrolly operates www.quicktrolly.in and related mobile applications. We are committed to protecting your personal data and privacy.

• Email: info@quicktrolly.co.in
• Phone: 97634 23456
• Address: [Registered Office Address]

2. Information We Collect

We collect the following categories of information:

• Identity Data: Name, date of birth, gender
• Contact Data: Email address, mobile number, delivery address
• Financial Data: Payment method details (processed via PCI-DSS compliant gateways; full card numbers are never stored)
• Transaction Data: Order history, purchase amounts, refunds
• Technical Data: IP address, browser type, device ID, cookies, session data
• Usage Data: Pages visited, products viewed, search queries, click behaviour
• Communication Data: Support queries, feedback, and chat records

We do NOT collect Aadhaar numbers, PAN numbers, passport numbers, or biometric data for the purpose of shopping.

3. How We Use Your Information

• To create and manage your account
• To process and deliver your orders
• To process payments and issue refunds
• To send order confirmations, updates, and delivery notifications via SMS/email/WhatsApp
• To provide customer support and resolve disputes
• To personalise your shopping experience and recommend products
• To send promotional offers and newsletters (with your consent; opt-out available at any time)
• To comply with legal obligations and regulatory requirements
• To detect and prevent fraud, abuse, or any unlawful activity

4. Legal Basis for Processing (DPDP Act, 2023)

• Consent: For marketing communications and non-essential cookies
• Contractual Necessity: To fulfil orders and provide requested services
• Legal Obligation: For GST, accounting, and regulatory compliance
• Legitimate Interests: For fraud prevention, security, and service improvement

5. Sharing of Information

We do not sell or rent your personal data. We may share with:

• Delivery Partners: Name, address, contact number for delivery fulfilment
• Payment Processors: For secure payment handling (RBI-regulated, PCI-DSS compliant)
• Technology Service Providers: Cloud hosting, analytics, CRM platforms (under data processing agreements)
• Legal/Regulatory Authorities: When required by law, court order, or government directive
• Business Transfers: In case of merger, acquisition, or sale (you will be notified)

6. Cookies and Tracking Technologies

• Essential Cookies: Required for the site to function (login, cart)
• Analytics Cookies: To understand how users interact with our platform
• Marketing Cookies: To display relevant advertisements (with consent)

You can manage cookie preferences via your browser settings. Disabling cookies may affect some functionality.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, data is deleted or anonymised within 30 days, except where retention is required by law (e.g., GST records for 7 years under tax regulations).

8. Data Security

We implement SSL/TLS encryption, two-factor authentication options, and access controls. Payment data is processed via RBI-compliant and PCI-DSS certified gateways.

WARNING: QuickTrolly will NEVER ask you for your card number, OTP, PIN, or bank account password via phone call, email, or chat. Report suspicious contacts to info@quicktrolly.co.in immediately.

9. Your Rights

• Access your personal data held by us
• Correct inaccurate or incomplete personal data
• Request erasure of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Nominate a nominee to exercise rights on your behalf
• Lodge a grievance with our Grievance Officer

10. Third-Party Links

Our platform may contain links to third-party websites. This Privacy Policy does not apply to such websites.

11. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

Material changes will be notified via email or a prominent notice on our website. Continued use constitutes acceptance of the updated policy.

13. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in [City], India.

14. Contact

Email: info@quicktrolly.co.in | Phone: 97634 23456
Hours: Mon–Sun, 6:00 AM – 11:55 PM IST